Your shopper service Associates are lower than helpful. Just after seeking to go to a scheduled for months education seminar our flight was canceled creating us struggling to go to. The one thing made available from American Airlines ended up apologies along with a refund with the flight.
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This follow just isn't one particular American Airlines really should proceed to observe as is dehumanizing and down appropriate inconsiderate of spending clients. This experience has totally still left a foul taste in my mouth and it took away from The good vacation I not too long ago knowledgeable .
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– Flip your method and also to not deal with The shopper like Dust. Comprehend that they're your ‘bread and butter’ and without them you wouldn’t be in operation at all.
never ever been given such lousy service and a firm that only doesn’t treatment about there spending buyers
We are certainly disappointed aiming to learn about our edge miles. Account figures BBB88568 and 18NH898. We were being scheduled to fly to India March 2012 and all flights to India were being canceled. We need to know our miles status and if any miles have already been canceled we'd like them reinstated.
Once we boarded flight 556 in monte go bay right now we had been the very first folks in our portion of your cabin and we observed a backpack tucked driving row eight without having man or woman anyplace that it belonged to . We pointed it out to a person by having an AA uniform who seemed to be a passenger and he was fairly impolite expressing it belongs to an AA worker and clearly I have to have not been on such a airplane prior to. My spouse and I feel extremely not comfortable this post with such a reaction from one of your respective staff members!!
The complete crew staff was great , but this guy went outside of the jobs expectations and should be praised and acknowledged. I’m also content we receive a snack yet again.
my grand mother have a flight from Ecuador 2/18/16 (prevent in Miami)in route to new York,when she was waiting around to obtain her luggage what a surprise she received!!her baggage was damaged and any person inside of steal some excellent which was within,also the zipper was violated(damaged)she lost in merchandise that she carry it to my family members with the Value about $350 when she educated what takes place in AA counter in JFK NY they offered to changed her completely new luggage by having an used and outdated a single that looks like they pick up in the rubbish!!.also they mentioned that to repair service normally takes about 4 weeks!
Not only were we not seated in Business enterprise as told, we before long uncovered the online video procedure and WiFi was failing to operate and we wouldn't manage to listen to audio or flicks through our 10 hour flight. I constantly sit up for taking pleasure in videos on extensive flights.
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making contact with a real particular person at AA consumer service is close to not possible. The Web-site checklist a contact number, that's for cargo Which only references a Internet site which is no help in the slightest degree.
I'm sure we ought to be additional cautious when placed our tickets on the web over the eleventh. I don’t know why, we made just a large error with flying day.